Privacy Policy
Clear, complete disclosure on how we collect, use, share, and protect your personal information. We designed this policy to be readable — because privacy shouldn't require a law degree.
Introduction
Welcome to Bear Loan. This Privacy Policy explains how Bear Loan, LLC ("Bear Loan," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, mobile application, or services (collectively, the "Service").
We operate as a licensed loan-matching service — not a lender — and this policy is designed to be clear about every data practice that matters to you. By using our Service, you agree to the practices described here. If you do not agree, please do not use our Service.
Information We Collect
Information You Provide Directly
- Personal identification — name, address, date of birth, Social Security Number, government-issued ID
- Contact information — email address, phone number
- Financial information — income, employment, bank account details, monthly expenses, existing debts
- Loan request information — amount requested, intended purpose, preferred terms
Information Collected Automatically
- Device information (browser type, operating system, device ID)
- IP address and approximate geographic location
- Usage data (pages visited, time on site, referring URLs)
- Cookies and similar tracking technologies
Information from Third Parties
- Credit report and credit score information (from consumer reporting agencies) via soft inquiry
- Identity verification services (to prevent fraud)
- Marketing partners and affiliates (with appropriate consent)
How We Use Your Information
We use your information to:
- Match you with lenders in our partner network
- Pre-qualify you via soft credit checks (no credit score impact)
- Transmit your application to lenders you choose to work with
- Verify your identity and prevent fraud
- Communicate with you about your application and account
- Improve our Service and develop new features
- Comply with legal obligations (TILA, ECOA, FCRA, and other applicable laws)
We use your information only for the purposes disclosed in this policy or with your explicit consent for other uses.
Your Rights and Choices
Depending on your state of residence, you may have the following rights:
- Access — Request a copy of personal information we hold about you
- Correction — Correct inaccurate or incomplete information
- Deletion — Request deletion of your personal information (subject to legal retention requirements)
- Opt-out — Opt out of certain data uses, including sale of personal information and targeted advertising
- Data portability — Receive your data in a portable, machine-readable format
California Residents (CCPA/CPRA)
You have specific rights under the California Consumer Privacy Act. You may exercise these rights by emailing [email protected] or calling our toll-free privacy line.
EU/UK Residents (GDPR)
You have rights including access, rectification, erasure, restriction of processing, portability, and objection. Our EU representative can be contacted at [email protected].
Data Security
We employ bank-level 256-bit SSL encryption for all data in transit and follow SOC 2 Type II standards for data at rest. Our security program includes:
- Multi-factor authentication for internal data access
- Quarterly third-party security audits
- Incident response and breach notification procedures
- Regular employee training on data protection
- Encrypted backups stored in geographically separated data centers
No method of electronic transmission or storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. You also play a role — please keep your login credentials confidential and report any suspicious activity immediately.
Children's Privacy
Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly.
If you believe we may have collected information from a child, please contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be announced via:
- Email notification to your registered email address
- Prominent notice on our website homepage
- Update to the "Last Updated" date at the top of this policy
Continued use of the Service after changes take effect constitutes acceptance of the revised Privacy Policy.
Contact Us
Questions about this Privacy Policy or our data practices?
- Email: [email protected]
- Mail: Bear Loan, LLC, 1201 N Market St, Suite 1400, Wilmington, DE 19801
- Phone: 1-800-555-0177
We aim to respond to privacy-related inquiries within 10 business days.
Your Data, Protected
We believe privacy and great products can coexist. Check your rate in sixty seconds — with the same care for your data at every step.
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